Home   Site Map   Cart   Search   Choose Currency
Returns/Refunds
Returns and Refunds

Returns and Refunds

  • All our products come with a 12 month warranty
  • This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund.
  • If you experience any problems with a product bought from LaserPointerCircle, contact us first and we will do our best to advise you.
  • Any returns must be discussed with LaserPointerCircle Customer Support in advance, and authorized so they are sent with the correct paperwork such as invoice or invoice # and reason for return.
  • All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
  • In the event of any returned goods where you are requesting a repair / replacement / refund under the warranty, your shipping costs returning the products to LaserPointerCircle warehouse are payable by you, and cannot be compensated by LaserPointerCircle.
  • Physical damage to a product caused by the user invalidates the warranty. Opening products up, e.g. to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved software invalidates the warranty.